Common Issues & Solutions
Encountering issues? Find solutions to common problems and learn how to optimize your experience with TradeLens AI.
Traffic & Rate Limits
High Traffic Issues
Common Symptoms
- • "Too Many Requests" error
- • Slow analysis response
- • Upload failures
- • Analysis queue delays
Solutions
- • Wait a few minutes between requests
- • Upgrade to a higher tier plan
- • Use off-peak hours for bulk analysis
- • Check your daily usage limits
Upload Problems
Image Issues
- • Check file format (PNG/JPG only)
- • Ensure size is under 10MB
- • Verify minimum resolution (800x600)
- • Clear browser cache
Connection Problems
- • Check internet connection
- • Try a different browser
- • Disable VPN if active
- • Clear browser cookies
Analysis Errors
Common Analysis Issues
Error: "Analysis Failed"
- • Ensure chart is clearly visible
- • Remove overlapping elements
- • Check image quality
- • Try a different timeframe
Error: "Invalid Chart"
- • Verify chart includes price action
- • Include sufficient price history
- • Show complete candlesticks
- • Use supported chart types
Account & Subscription Issues
Account Troubleshooting
Access Issues
- • Verify email confirmation
- • Check subscription status
- • Reset password if needed
- • Clear browser data
Billing Issues
- • Update payment method
- • Check payment history
- • Verify plan limits
- • Contact support for help